Terms and Conditions
will be deemed to have accepted Happy Tails terms and conditions for each
service and the general terms and conditions on booking of services.
client gives Happy Tails permission to enter their property to carry out the
booked service at the arranged date and time.
dogs must wear a collar and tag with the telephone number and home address of
the owner engraved upon it.
dogs must be provided with a collar or harness and lead. Happy Tails is not
held liable for any injury or any damage caused or incurred by the client's dog
escaping due to an ill-fitting or faulty collar or lead.
Terms and Conditions - walking
Tails will not confirm any booking until there has been a consultation with the
owner who must disclose any behavioural or medical condition that may make
their dog unsuitable for group walks. This would include antisocial behaviour,
aggression, possessive behaviour, lack of training and conditions such as
incontinence, chronic vomiting or travel/mobility problems.
Tails must be informed if your dog does or has ever used a muzzle and this
should be made available for use at our discretion.
Tails reserve the right to refuse or discontinue walks for any dog deemed to be
unsuitable for group walks.
client must provide Happy Tails with a name and contact telephone number of
someone capable of making a decision relating to their dog in an emergency. A
nominated vet’s details will also be recorded and they will be contacted if we
are unable to communicate with the owner or their representative.
possible walks are carried out in areas where dogs can be safely walked off the
lead. Signed agreement from the owners must be obtained before allowing dogs
off lead in enclosed and safe areas.
there are exceptional circumstances walks are at least 1 hour in length not
including pick up and drop off.
extreme weather (e.g. very hot weather or heavy snow) walks may be shorter to
ensure the comfort of the dogs. This will be at Happy Tails discretion. Full
charges will be applied.
dogs being exercised must be fully vaccinated (including kennel cough), be on
regular flea and worm control treatment and be microchipped.
must inform Happy Tails if their dog contracts any infectious condition (e.g.
Kennel cough, conjunctivitis). Any dog with an infectious condition will not be
walked until cleared to do so by a vet.
should be provided if you wish your dog to be wiped down following the walk
especially in adverse weather, these should be left near the front door. Your
dog will be returned as clean and dry as possible, owners will be contacted if
in such cases your dog can not be thoroughly cleaned and left in the same way
before being taken out.
we endeavour to ensure the safety of all dogs, letting dogs walk off the lead
carries a risk therefore we will only do this with your written permission.
Terms and conditions – boarding
All T&C’s as
Owners must supply
all bedding, food and bowls.
If your dog
causes damage to Happy Tails home or belongings, other than reasonable wear and
tear, you agree to reimburse any reasonable cost incurred.
collect your dog before the confirmed end date of the board you will not
receive a refund.
If your dog
is aggressive or bites during its board it will be moved to a kennel and a
transfer fee of £20.00 will be payable by yourself upon your return. There will
be no refund of the boarding fees you have paid to Happy Tails and any
additional fees charged by the kennels will be payable by you.
will use all care to ensure the happiness, safety and welfare of your dog/s. If
however your dog becomes unwell or has an accident during his board we will
take him to a Veterinary Surgery. You agree to be responsible for payment of
veterinary fees incurred upon your return. We do recommend that your dog is
insured against sickness, accident, injury and third party liability prior to
the start of the board. The consultation form gives Happy Tails authorisation
to take your dog/s to the Vet's, including for treatment for external
parasites, if necessary, whilst also confirming you will either reimburse Happy
Tails any fees or pay the Veterinary Surgery directly, which-ever applies.
make every effort to ensure your dog/s is cared for to our usual high standards
we cannot be liable for loss, injury or death.
Cancellations and holiday absence
Walking - Happy Tails
requires 24 hours notice when cancelling walks otherwise full payment will be
All absences over 2
weeks where the dog will be returning to the group walk, a holding fee of £2 a
day will be charged to keep the space available after the initial 2 weeks.
Boarding – Happy
Tails requires 7 days notice when cancelling boarding, anything shorter than
this you will be liable for full payment.
walker and vehicle are insured for the safe transport of your animal. Animals
are fully insured to travel in any vehicle driven by Happy Tails. Unless you
state otherwise, these terms and conditions assume that you, the client, have
given permission for this.
Tails has comprehensive insurance covering public liability, holding of keys, vet
fees and loss or straying, however we advise all clients to have their pets
insured and reserve the right to refuse a booking for any animal who is not
of Happy Tails insurance policy is available on request
will be invoiced at the end of each month.
use the following methods: cash or online transfer
payment should be made within 48 hours of the invoice being issued. Late payment
will incur a charge of £2.50 after 48 hours and 50p per day after this.
Keys & Parking
retained by Happy Tails will be kept securely and only be marked with the name
of your dog if necessary
may need to be provided for your walker if you are in a restricted parking
zone. This will be assessed as necessary.